Cuddle Koala Costume

SHIPPING & DELIVERY

Orders usually ship within 2-3 business days (shipping estimates do not include 2-3 day processing time). Your order will be shipped via Standard Service. Once shipped, orders are generally received within 7 business days. We do not ship on Saturdays, Sundays or holidays. Orders placed Friday-Sunday will ship out Monday.

While we do all we can to ensure your order is delivered on time, legavenue.ca cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. You will be charged when your order has shipped. You will only be charged for the items that are shipped to you, along with applicable shipping and tax charges. We will ship only to Canadian Provinces and Territories.

Free shipping promotion excludes the 3 Northern Territories (The Yukon, Nunavut & The Northwest Territories).

RETURNS

LINGERIE, HOSIERY, WIGS & CLEARANCE ITEMS ARE FINAL SALE. NO RETURS OR REFUNDS WILL BE ISSUED

-Costume Accessories-

Returns must be in original condition (unworn, unwashed & with original tags & packaging).

Leg Avenue Canada will take back merchandise within 30 days, given that it's in the same condition you got it in with original tags and packaging.

Shipping fees will not be credited unless the error was on our end.

Processing returns can take a few days, please be patient.

No returns will be authorized or accepted 11/1 though 11/30 – Halloween sales are final. 

DAMAGED, DEFECTIVE, OR WRONG ITEM(S) SHIPPED

Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 30 days from the shipped date to our Online Returns address. We will refund the return shipping if a copy of the shipping receipt is included. We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refunded.

HOW TO RETURN

To obtain a return authorization, send an email to contact@skudistributors.ca and provide the details of your return or exchange. Your request will be adderessed in 2-3 business days. We will contact you with how to proceed with your return if authorized.

If your return is authorized, Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package). Make sure to print the RA# on the outside of the box!

Please note that you will be responsible for the return shipping cost and the return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).

Mail your returns/exchanges to the following address:

Leg Avenue Canada
24 Rivalda Road
Toronto ON
M9M 2M3

Attn: Online Returns

Transit Time: We’ll email you once your return or exchange is processed. Please allow 2-3 weeks from the time you mail your return/exchange for it to be processed.